Enterprise Resource Planning or ERP is a process or approach which attempts to consolidate all of a company’s departments and functions into a single computer system that services each department’s specific needs. It is, in a sense, a convergence of people, hardware and software into an efficient production, service and delivery system that creates profit for the company. ERP can help a company reduce the operating cost and improves the coordination of the company’s process into one streamlined process where everything can be accessed through one enterprise wide information network.

While the idea is easy to grasp in theory, the reality has been different. Most companies have different systems and procedures (as well as hardware and software) designed ‘specifically’ for their own needs. Employee records (including payroll, medical and other benefits) are held by Human Resources. Financial data and processing, which includes payroll computations and employee compensation as well as invoicing and billing for company products and services, are held by the Finance Department. Production data is held by manufacturing. Inventories are held by warehousing. Customer orders are held by Customer Relations, and so on.

The ‘dream’ of ERP is to have a single software solution integrating the different functions and activities into a seamless whole where information needed for decision-making is shared across departments, and the action taken by one department results in the appropriate follow-up action up and down the line.

Prior to ERP, each department may be considered an independent fiefdom. Once a department’s particular function is completed, it no longer cares for what happens afterwards. A customer following up with Sales for his product will be told, “Check with Warehouse”, who will then say, “Check with Delivery”, who can tell the customer, “Please check with Finance to see if your invoice has been cleared”.

Efforts to integrate the system before always met with the stumbling block of different software and procedures. A sales person could not access the finance database to find out the customer’s billing status, nor can he easily access the warehouse, inventory or delivery to find out the status of the customer’s order.

With ERP, all elements in the supply and production chain can be easily accessed by all those who need the information. This leads to efficiency in customer management and perceived company effectiveness in delivering on customer expectations.